In accordance with the Consumer Protection Act, in the case of distance purchase (when it is not a personal takeover but the goods are sent by delivery service), you are authorized to unilaterally terminate the contract without giving a reason within 14 days from the date of delivery of the product, i.e. delivery of the last product from the order.

In case of unilateral termination of the contract, we will act according to the Consumer Protection Act or the Civil Obligations Act. We will refund the amount paid after the goods have been returned. You must return the goods without delay, and no later than 14 days from the day you declared to us the unilateral termination of the contract.

The standard information form for unilateral termination of the contract is available on the website www.middlechild.hr.The buyer may unilaterally terminate the contract using the said form or by any other unambiguous statement in which he expresses his will to terminate the contract.

The Buyer shall comply with Article 77(5). of the Consumer Protection Act is responsible for any impairment of the value of the purchased product resulting from the handling of the purchased product. The returned product must be undamaged, with appropriate original labels, pendants and a declaration.

Please return the items no later than 14 days after receipt of the shipment under the following conditions:

• the product you are returning must not be used and must be packed in the original packaging with intact pendants and labels,
• attach the original invoice.

The Buyer shall comply with Article 84(6). of the Consumer Protection Act is responsible for any reduction in the value of the purchased product resulting from the handling and use of the purchased product, in the event of termination of the contract in the manner described in this Article. The buyer is also responsible for any reduction in the value of the purchased product that has been returned damaged or destroyed, in which case he will not be entitled to a refund of the paid amount of the purchase price.

You can return the shipment by sending it to: Lola Oblak j.d.o.o., Ulica Republike Austria 9, 10000 Zagreb.

The cost of returning the goods, if it is not a defect on the product, is entirely borne by the buyer.

The cost of returning the goods on the basis of a defect on the product is borne by Lola Cloud. Returned goods will be exchanged according to your wishes or refunded to your account.

The Buyer's request to replace the ordered and properly delivered product will be considered a unilateral termination of the contract. In this case, the buyer is obliged to fill out a return form.

The standard information form for unilateral termination of the contract is available here. The buyer can unilaterally terminate the contract using the aforementioned form.

Both the trader (Middle Child) and the buyer can exercise the right to terminate the contract (cancellation of the order) before sending the goods for delivery with a refund of pre-paid funds. If the trader (Middle Child) cannot deliver the paid goods for any reason, a replacement item is offered to the buyer, and in case the buyer does not want the paid funds are fully returned to the buyer.

If the buyer decides to terminate the contract (cancel the order) before the goods are sent for delivery, the refund will be made within 5 (five) working days.

If the buyer decides to cancel the order after the goods have been sent for delivery, the refund less the cost of delivery will be made within 10 (ten) working days after receiving the return of the goods.

No, for products purchased on the web shop, the Buyer's request for replacement of the ordered and properly delivered product will be considered a unilateral termination of the contract, in accordance with this article of the General Terms and Conditions. In this case, the buyer is obliged to fill out a form for unilateral termination of the contract that is available here, and return the product to the address Lola Oblak j.d.o.o., Ulica Republike Austria 9, 10 000 Zagreb.

What payment methods have been accepted?

Payment of purchased products will be made according to the model chosen by the Buyer. There are several payment options available:

• one-time online payment by credit and debit cards,
• cash on delivery,
• Virman payment

Payment of purchased products will be made according to the model chosen by the Buyer. There are several payment options available:

• one-time online payment by credit and debit cards,
• cash on delivery,
• Virman payment

When ordering on the web shop, choose one of the delivery options that we offer:

• GLS - Delivery time 4-7 business days
• GLS (Paketomat) - Delivery time 4-7 business days

Delivery of products in stock is within 3 working days. We deliver other products within 10 or 30 working days, and 12 weeks, depending on the type of product.

In exceptional cases, delivery may be longer than the specified deadline, but we will notify you in due time.

Delivery is not made on Saturdays, Sundays and holidays.

You can check the status of your package at any time at GLS official website

You have the number of packages in the SMS message that you received from the GLS service at the time of creating the order to send.

The delivery address can be changed on the official website of the delivery service via the link you received in your message.

Gift cards can be purchased through the webshop and can be used only and exclusively for purchases through the webshop.

The online shopping process consists of 3 simple steps:

1. select the product,
2. add the product to the cart,
3. select the payment method and confirm the order.

In a few minutes, you will receive an email confirming your order to the email address you provided at check-in and then an electronic invoice. Then we place the order in processing, after which there is a notice that the order has been submitted to the delivery service, with the number of the shipment with which you can follow the course of delivery, and on the day of delivery also a notice by the delivery service.

The buyer will be notified by e-mail about the order confirmation (an electronic message containing the selected items). If you do not receive the message, we recommend that you check the ‘Unwanted mail’ box (Spam). If you cannot find the confirmation message in this inbox, please contact us by e-mail at hello@middlechild.hr.

If you have registered to shop in the online store, you can easily view your orders on the profile you created.

When the product is not currently available, you can enter your email address, and the web shop will automatically notify you when the product is available again.

Yes, in the purchase process it is necessary to tick the "R1 account" option and fill in the company information.