- Free delivery over 70€ in Croatia!
BASIC SALE DATA
Name: Lola Oblak j.d.o.o.
Headquarters: Street of the Republic of Austria 9, Zagreb
Commercial bank and giro account number IBAN: HR2423600001102833096, Zagrebačka banka d.d.
OIB: 27278661672
MB: 05189667
Phone number: +385 952018531
Persons authorised to represent: Nives Ilic
E-mail address: hello@middlechild.hr
Terms and conditions of the company Lola Oblak j.d.o.o. they are drawn up in accordance with the applicable Consumer Protection Act, the Electronic Commerce Act, the Civil Obligations Act and other applicable regulations of the Republic of Croatia.
The General Terms and Conditions govern the relations between the Buyer and the Merchant regarding the conditions and manner of ordering products, product prices, terms and methods of payment, conditions of warranty for the correctness of the sold items, the Buyer's right to a written complaint about the products and services of the Merchant, the right to terminate the contract, delivery of products and other services offered by the Merchant, protection of personal and other data and other issues important for the conclusion of the contract through the website www.middlechild.hr
These General Terms and Conditions apply to all sales contracts concluded between the Merchant and the Buyer via the Website www.middlechild.hr.
Middle Child reserves the right to change the Terms and Conditions at any time. All changes will be published through the website www.middlechild.hr It will enter into force at the time of its publication on the website. Any changes to the Terms will apply to purchases made after these changes are posted.
Upon completion of the order, these general terms and conditions will be delivered to the customer as content or an attachment by e-mail, and are available at any time to service users in such a way that they are enabled to save, reuse and reproduce them. Upon completion of the order, the buyer will receive a form for unilateral termination of the contract, which is also completed on the website www.middlechild.hr.
GENERAL INFORMATION
Users or buyers are obliged before starting to use the website www.middlechild.hr (hereinafter: website) of the owner Middle Child get acquainted with the General Terms and Conditions of the website. If they have additional questions or ambiguities related to the General Terms and Conditions, they can contact the e-mail address hello@middlechild.hr.
By accessing the website or using any part of its content, the user accepts the General Terms and Conditions of the website, as well as all other terms and conditions of use of the website in question and the services provided through it. Users agree not to use the website in a way that harms authors or third parties and accept all risks of using the website and services. If the user does not agree with the above, he is obliged to stop using the website and the services provided through it.
The content of the website is protected by copyright. Changing, lending, selling or distributing content is possible only with prior written permission Middle Child.
Middle Child allows you to use the website in the best possible way. This includes: monitoring the operation of the server, expanding the capacity according to the number of users, supporting users and eliminating possible errors and problems in the operation of the system. Middle Child does not take responsibility for any problems in the operation of the site and services. Middle Child cannot guarantee that the use of the website will not be interrupted or error-free. The user agrees that access to the website may sometimes be interrupted or temporarily unavailable.
Users use the website at their own risk.
Middle Child is not in any way responsible for the damage that the user may suffer by using the website www.middlechild.hr. Authors and other natural or legal persons involved in creation, production and distribution www.middlechild.hr The website is not responsible for any damage caused as a result of the use or inability to use it.
Middle Child reserves the right to refuse access to the website by the user who the website www.middlechild.hr uses it in a way that threatens the resources and services as a whole. Inappropriate use of the website www.middlechild.hr is prohibited and results in the discontinuation of access to it.
The user is obliged to keep the information about his user account secret, and is fully responsible for any damage caused by unauthorized use of his user account.
Middle Child reserves the right to change or amend the General Terms and Conditions at any time. The changes take effect on the day of publication on the website. Continued access to the website or use of any part of its content will be considered as consent to the amended General Terms and Conditions. Middle Child advises periodic checking of the General Terms and Conditions in order to familiarize yourself with possible changes.
Middle Child reserves the right at any time and without prior notice to modify, supplement or terminate any part of its business, including the website, or any part thereof, services, sub-pages or services provided through them. The right in question includes, but is not limited to, changing the time of availability of content, the availability of new data, the method of transmission, as well as the right to access or use the website.
It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles. Middle Child has the right to control the content of the website at any time in order to ensure compliance with the General Terms and Conditions and positive regulations. Changes to the General Terms and Conditions are valid immediately upon publication on the website.
The buyer is obliged to check the General Terms and Conditions before using the website.
Who's the buyer?
Buyer is any adult and legally capable person who through the website www.middlechild.hr order and pay for at least one product, thereby concluding a distance sales contract. The contract may be concluded in the name and on behalf of minors and completely incapacitated persons by their legal representatives or guardians. Partially capable persons may conclude a contract only with the consent of their legal representative or guardian. The Merchant shall not be liable for acts contrary to this provision.
Legal persons as buyers are subject to the Civil Obligations Act and the Electronic Commerce Act and are not subject to the Consumer Protection Act. These General Terms and Conditions apply to legal persons in the part relating to:
The seller may, at the choice of the legal person, grant in each specific case the rights of the buyer who is a consumer.
MAIN PRODUCT FEATURES
The customer gets acquainted with the main features of the product on the website www.middlechild.hr.
Middle Child reserves the right to change information, including product prices and special offers on the site without prior notice. The image of the product is accompanied by a description of the main characteristics of the product. Prices, payment terms and special offers are valid only at the time of order and/or payment.
CONTRACT COLLECTION PROCEDURE
The purchase is made on the website www.middlechild.hr filling in the form provided for this purpose. When filling out the form, the buyer is obliged to enter all the information requested from him. The purchase can be made with the confirmation of the buyer that he has previously read and understood the General Terms and Conditions and that he has agreed to them and that he is aware that this is an order with an obligation to pay.
Purchase is possible 24 hours a day, 7 days a week. Middle Child shall not be liable for the costs of using computer equipment and telecommunications services necessary to access the service. The buyer will be notified by e-mail about the order confirmation and the delivery of the package.
In the event that Middle Child for any reason is not able to deliver any of the ordered products, the customer will be contacted by an employee by phone or e-mail Middle Child 's for the purpose of agreeing on the delivery of the replacement product or the eventual cancellation of the ordered product.
The purchase is made by ordering available products that the buyer chooses based on the photo and basic description. Photographs are illustrative in nature and do not always have to match the available products in all detail. Shopping is done in a few simple steps in the comfort of the customer's home, from anywhere in the world.
Product search is possible according to different criteria. By entering a particular term in the “Search”, products associated with the said term will appear. The buyer can choose a specific product that he is interested in and read the available description of the product so that he can independently make a decision whether the product suits his needs. Buyer chooses products from the product catalog Middle Child which is arranged according to the types of products.
Ordering the product is done electronically. By clicking on the ‘Add to cart’ icon, the selected product is added to the cart. By placing the product in the cart, the product is not booked, ordered or purchased. The buyer can continue to add products by clicking on "Continue shopping" or complete the product selection process by clicking on "Continue billing". By clicking on ‘Continue to charge’, the customer has the option of entering a gift voucher or coupon if he or she has one. When the customer completes the product selection process by clicking on ‘Continue to charge’, he/she will be redirected to the page where he/she selects the payment method, the delivery method, the entry of a gift voucher or coupon if he/she has one and makes additional remarks if any. It is not possible to continue the purchase without ticking the box “I have read and agree with the general terms and conditions of the website”. By ticking the box, the buyer confirms that he has read and understood these General Terms and Conditions. By clicking on "Change the contents of the cart", the customer can change the contents of the cart. If the buyer agrees to purchase the products in the shopping cart, he can click on the "Order" icon. After the buyer has placed the order by clicking on the “Order” icon, the seller will send the General Terms and Conditions to the buyer’s e-mail address, together with the order confirmation and its number, confirming that the buyer’s order has also been received in the process of processing.
The sales contract is concluded at the moment of acceptance of the buyer's offer.
The seller will send the buyer a confirmation of the concluded sales contract to his e-mail address.
The consumer, as the buyer, concludes a sales contract with the company Lola Oblak j.d.o.o., (hereinafter: Middle Child) as a seller.
The conclusion of the contract of sale through the website www.middlechild.hr is regulated in accordance with the legal provisions taking into account, in particular, the principles and provisions of the directives of the European Union and represents the conclusion of a distance contract.
These General Terms and Conditions also constitute a pre-contractual notice and refer to the conclusion of a sales contract if the buyer is a consumer or any natural person who concludes a legal transaction or acts on the market outside his trade, business, craft or professional activity and if the contract is concluded between the trader and the consumer within an organized system of sales or provision of services without the simultaneous physical presence of the trader and the consumer in one place, where until the moment of the conclusion of the contract and for the conclusion of the contract exclusively use one or more means of distance communication.
Means of distance communication are all means which, without the simultaneous physical presence of the trader and the consumer, can be used for the conclusion of distance contracts, such as the internet and electronic mail.
If the buyer does not receive the ordered products that he paid within 10 working days (Saturday, Sunday and non-working days excluded) from the payment made, or 10 working days (Saturday, Sunday and non-working days excluded) from the conclusion of the sales contract with the agreed payment upon receipt, he is obliged to notify Middle Child about the same to the e-mail address: hello@middlechild.hr.
If the buyer has not received the purchase confirmation by e-mail within 72 hours or it is not possible to access the service in the manner specified in the e-mail, he is obliged to contact the seller at the following e-mail address: hello@middlechild.hr.
In the event that Middle Child for any reason is not able to deliver any of the ordered products, the customer will be contacted by an employee by phone or email Middle Child 's for the purpose of agreeing on the delivery of the replacement product or the eventual cancellation of the ordered product.
In case of non-collection of the shipment without a justified reason, the seller may require the buyer to reimburse the actual delivery costs incurred.
In case of problems or ambiguities during the order, the customer can contact Middle Child to the e-mail address: hello@middlechild.hr.
PRODUCT PRICE AND PAYMENT METHOD
The Buyer undertakes to pay for the ordered products by one of the following payment methods:
One-time credit or debit card – payment directly via the internet, using card payment services: Visa Electron, MasterCard, Maestro and Visa.
By depositing into an account – the information required for payment, including the account number to which the customer is to pay the order amount, is sent to the customer’s e-mail address specified at the order. The buyer can make the payment using internet banking or by payment at the bank office, post office, at FINI, etc. After receiving the payment of the buyer, the ordered items are sent to the address indicated in the order.
Cash on delivery (on receipt of the shipment) - allows the buyer to pay the amount of the order to the courier upon delivery to the address. Cash on delivery is made exclusively in cash (possible only for RC).
AVAILABLE
The sales contract is concluded at the moment of acceptance of the buyer's offer, and the product will be shipped within 5 working days (Saturday, Sunday and non-working days excluded) upon receipt of the payment of the purchase price, except for the payment of the product on delivery.
If the buyer chooses the method of payment on delivery, the sales contract is concluded at the moment of acceptance of the offer, and the product will be shipped to the delivery service within 5 working days (Saturday, Sunday and non-working days excluded) after the conclusion of the sales contract.
*Note: delivery time may deviate from this in some periods of the year, for example, we list days of large order volumes such as Black Friday, Christmas, etc. In this case, we ask for understanding, and we will additionally inform customers on our website.
The product will be delivered to the buyer in the territory of the Republic of Croatia within 7 working days (Saturdays, Sundays and non-working days excluded) from the moment of making the purchase, except for delivery to the Croatian islands. Delivery to the Croatian islands is made according to the following table:
Delivery to the Croatian islands not listed in the table above shall be made via Croatian Post, at the latest within 10 working days (Saturdays, Sundays and non-working days are excluded).
Delivery deadlines are informative and do not constitute an essential component of the contract.
Invoice R1 customer is obliged to request when completing the order, subsequent requests for R1 invoice will not be accepted.
If the payment is made by bank transfer (virman or internet banking), the buyer is obliged to use the payment information received by e-mail from the seller. In order to process the order, the buyer is obliged to provide the seller with a confirmation of the payment made to the following e-mail address: hello@middlechild.hr, otherwise, the seller will not be obliged to send the ordered product.
The contracted purchase price includes all taxes and duties and is expressed in euros.
Please note that the means of payment in the Republic of Croatia is the euro, and the buyer pays the cost of currency conversion.
DESCRIPTION OF PRODUCT DISTRIBUTIONS AND PROCEDURE COSTS
Order Middle Child deliver within the time limits indicated under "Product price and method of payment". Product delivery is done through the GLS delivery service.
Middle Child check the correctness of the ordered product before each delivery of the product.
Delivery costs are fully paid by the buyer, unless the value of the ordered shipment exceeds € 70,00 or is otherwise stated on the website www.middlechild.hr. Delivery price within the Republic of Croatia is:
N.B.: these amounts relate only to delivery within the Republic of Croatia, and the price of delivery to other EU member states will be visible when ordering. There are no free deliveries to other EU countries.
The buyer is recommended to inspect the shipment at pick-up, but this does not affect his legal rights in case of subsequently identified defects.
Customers can change the delivery address through the portal and in conversation with the driver of the delivery service or decide to pick up the package in person in parcels.
The Buyer confirms with his signature that he has taken over the package(s) in intact condition. After the Buyer collects the package, the delivery service is not responsible for any complaints, damages or diminution of the content of the downloaded package, except with proof that the damage did not occur after delivery.
If Middle Child is not able to deliver the ordered product, will inform the customer about it. The customer can cancel the order or wait until the product is available again. If Middle Child is not able to deliver the product within the agreed period informs the buyer, who is obliged to leave him a subsequent reasonable period for the fulfillment of the contract of sale.
If the buyer does not take over the product or refuses to take over the product without a valid reason, Middle Child reserves the right to demand reimbursement of the costs of manipulation, transport and other possible costs.
CONDITIONS OF RETURN AND RECLUSIONS
The trader is responsible for material defects of the product in accordance with the applicable provisions of the Civil Obligations Act and the Consumer Protection Act. It is assumed that a defect that occurs within 12 months of the handover of the item existed at the time of the handover, unless proven otherwise.
There is a disadvantage:
Where, after receipt of the item by the buyer, it turns out that the item has a defect that could not be detected by a normal inspection when taking over the item, the buyer is obliged, under the threat of loss of rights, to notify the seller of that defect within two months from the date on which the defect was discovered.
It is presumed that any defect in the item that has been shown within one year from the moment of the transfer of risk (purchase) existed also at the moment of the transfer of risk, unless the seller proves otherwise or the contrary stems from the nature of the item or the nature of the defect.
The seller shall not be liable for defects which become apparent after two years have elapsed since the delivery of the goods. The rights of the buyer who has informed the seller of the existence of a defect in a timely manner shall be extinguished after the expiry of two years, counting from the date of dispatch of the notice to the seller, unless the seller's fraud prevented the buyer from exercising them.
The seller is not responsible for a minor material defect.
If the existence of a material defect is established, the seller may have one of the following obligations, all in accordance with the rules of the Civil Obligations Act:
The seller may refuse to remedy the defect if repair and replacement are impossible or would incur disproportionate costs. taking into account all the circumstances, and in particular the value of the item without defect, the significance of the defect and the question whether the repair or replacement can be carried out without significant inconvenience to the customer.
Rights based on material defects in things are regulated by the Civil Obligations Act.
When the buyer is a legal person, the rules on material defect prescribed by the Civil Obligations Act apply to him, especially in the part in which the material defect for legal persons is regulated differently from the one stated here in the General Terms and Conditions.
E-MAIL COMMUNICATION
Sending messages by e-mail (e-mail) with personal data may be unsafe and subject to unauthorized access by third parties or incorrect delivery, and Customers and Visitors are obliged to take this into account.
Society Lola Oblak j.d.o.o. does not assume responsibility for the security or content of messages that users send to the company or through the web store. The Company has no obligation to control such messages and does not guarantee their accuracy, completeness or legality. Messages may be processed solely for the purpose of the technical functioning of the system, handling user queries and protecting the legitimate interests of the company in accordance with the applicable regulations, including regulations on the protection of personal data
RIGHT TO ONE-SIDE WARRANTY OF THE CONTRACT
The buyer has the right to unilaterally terminate the contract within 14 days without stating a reason, except in cases expressly prescribed by the Consumer Protection Act.
The period of 14 days begins to run from the day on which the product is handed over to the customer or a third party designated by the consumer, who is not the carrier.
If the buyer orders several pieces of products to be delivered separately with one order, or if the goods are delivered in several pieces or several shipments, the period of 14 days begins to run from the day on which the buyer or a third party designated by the consumer, who is not the carrier, is handed over the last piece or the last shipment of the product.
If regular delivery of goods is agreed for a certain period of time, the period of 14 days begins to run on the day on which the customer or a third party designated by the consumer, who is not the carrier, is handed over the first piece or the first shipment of the product.
If the buyer is not informed of the right to terminate the contract, the right of the buyer to unilaterally terminate the contract expires 12 months after the expiry of the 14-day period.
If the seller has provided the buyer with a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract expires on the expiry of a period of 14 days from the receipt of this notice by the buyer.
In order for the buyer to be able to exercise the right to unilaterally terminate the contract, he must notify the seller of his decision to unilaterally terminate the contract before the expiry of the 14-day period by an unambiguous statement sent by mail to the address Lola Oblak j.d.o.o., Republic of Austria 9, 10000 Zagreb or by e-mail to hello@middlechild.hr in which he will indicate his name and surname, address, date of purchase, account number, telephone number, e-mail address, and the buyer may, of his choice, also use the example of the form for unilateral termination of the contract provided below.
A copy of the form for unilateral termination of the contract can also be electronically filled out by the buyer by clicking on the online form for unilateral termination of the contract.
In the event of termination of the contract, each party is obliged to return to the other party what it received under the contract. Except when the seller has offered to pick up the goods returned by the buyer himself, the seller must make a refund paid only after the goods have been returned to him, i.e. after the buyer has provided him with proof that he sent the goods back to the seller, if the seller would have been informed before receiving the goods.
The Seller is not obliged to reimburse the additional costs resulting from the Buyer's explicit choice of a mode of transport other than the cheapest type of standard transport offered by the Seller. The seller must make a refund of the money paid using the same means of payment used by the buyer at the time of payment, unless the buyer expressly agrees to another means of payment, and assuming that the buyer is not obliged to pay any additional costs for such a refund.
Unless the seller has offered to take back the goods that the buyer returns himself, the buyer must return the goods without delay, and no later than 14 days from when he informed the seller of his decision to terminate the contract.
It is considered that the buyer has fulfilled his obligation to return the goods on time if before the expiry of the deadline he sends the goods or hands them over to the seller, or a person authorized by the seller to receive the goods.
All direct costs of returning the product shall be borne by the customer. The buyer is responsible for any impairment of the goods resulting from the handling of the goods other than that which was necessary to determine the nature, characteristics and functionality of the product.
In order for the buyer to determine the nature, characteristics and functionality of the goods, the same can treat the goods and inspect the goods only in the way that is customary when buying goods at the seller's premises. The goods that the buyer intends to return within 14 days must not be used or take any other action that would reduce the value of the goods.
During the period in which the buyer exercises the right to return the goods must be kept with due care or behave as a particularly careful and conscientious man. In case of impairment of the product resulting from the handling of the product, the seller will be charged from the amount of the purchase price received in the ratio of the impairment of the goods according to his own estimate, taking into account the objective criteria of each individual case.
In order to make it easier for the buyer to draw up a written termination of the contract, below is an information form for unilateral termination of the contract, which can be filled in and sent to the seller's address Lola Oblak j.d.o.o., Republic of Austria 9, 10000 Zagreb or by e-mail to hello@middlechild.hr.
The right to terminate the sales contract is not allowed in the following cases:
When the buyer is ’legal person’ the section of these General Terms and Conditions entitled ‘Right to unilaterally terminate the contract’ does not apply to it. Legal entities are subject to the Civil Obligations Act and the Electronic Commerce Act. Click here for the online form to unilaterally terminate the contract.
NOTIFICATION OF THE WRITTEN ACCESSORIES OF THE CONSUMER
All complaints pursuant to Article 10. of the Consumer Protection Act, the consumer can send by mail to the address Lola Oblak j.d.o.o., Republic of Austria 9, 10000 Zagreb or by e-mail to an e-mail address hello@middlechild.hr.
How to Middle Child the customer replied to a written complaint that was not sent by e-mail, customers and/or visitors are asked to provide accurate information about their name and address to which they will be provided with a reply. Reply to the complaint Middle Child is legally required to provide in writing no later than 15 days from the date of receipt of the complaint.
In the event of a dispute Middle Child and the buyer will settle the dispute amicably, and if it is not possible, the Municipal Civil Court in Zagreb has jurisdiction with the application of Croatian law. Dispute settlement is possible before the Court of Honour of the Croatian Chamber of Economy or other mediation centres.
Consumer disputes can be resolved through the European Commission's ODR platform.
If the buyer accepts the General Terms and Conditions, the same accepts all other terms and conditions stated on the website www.middlechild.hr and all other provisions listed on that website. If the buyer does not agree with any part of the pre-contractual notice or the General Terms and Conditions, he/she is asked not to use the website www.middlechild.hr and does not conclude a sales contract.
Middle Child reserves the right to change these General Terms and Conditions without prior notice. The General Terms and Conditions are in accordance with the laws of the Republic of Croatia.
If the buyer ‘legal person’ it is not subject to the consumer protection rules laid down in the Consumer Protection Act. The rules on written consumer complaint do not apply to legal persons, to which the Civil Obligations Act and the Electronic Commerce Act apply.
GENERAL CONDITIONS FOR THE PROTECTION OF PERSONAL DATA
About the privacy policies that explain Lola Oblak j.d.o.o. collects, uses and manages your personal information contained on the website and available through the use of the website: www.middlechild.hr
Information on the processing of personal data is governed by a separate document: Privacy Policy.
Lola Oblak j.d.o.o. is committed to protecting and respecting your privacy. With regard to the personal data we collect, Lola Oblak j.d.o.o. is the “controller”, i.e. the one who determines the needs for which and the means by which personal data are processed.
Lola Oblak j.d.o.o. as a website service provider www.middlechild.hr is committed to protecting the privacy of personal data.
If you wish to contact us regarding your personal data, please use the following contact information:
Lola Oblak j.d.o.o.
Street of the Republic of Austria 9, 10000 Zagreb
OIB: 27278661672
These General Terms and Conditions are governed by the law of the Republic of Croatia. The trader reserves the right to change the General Terms and Conditions, whereby the changes apply to purchases made after the publication of the amended terms and conditions.
English 
Croatian